| Problem: | Industry Average: | Hours you Spent: |
| Copper cables are tested with wrong limits and have to be retested. | 4.3 | |
| Cable ID’s in the reports don’t match the specs and need to be manually edited. | 3.2 | |
| Test results are stored in multiple testers which have to be hunted down and the results consolidated. | 3.1 | |
| Teams have to wait for one of your lead techs to set up the tester for copper. | 2.9 | |
| Evaluating OTDR traces to ensure loss is within budget. | 2.9 | |
| Fiber cables are tested with wrong limits and have to be retested. | 2.8 | |
| Troubleshooting one or more negative loss results. | 2.8 | |
| Teams have to wait for one of your lead techs to troubleshoot copper problems. | 2.7 | |
| Customers need time and help to understand reports before approving them. | 2.7 | |
| Misunderstandings with customers about results that are actually OK and we have to explain them. | 2.5 | |
| Teams have to wait for one of your lead techs to troubleshoot fiber problems. | 2.5 | |
| Problems setting the fiber reference. | 2.4 | |
| Combining multiple test result types (copper, fiber tier 1, fiber tier 2, loss, OTDR) into a single report. | 2.4 | |
| You're generating a report and you discover not all the links were tested, and a crew has to return to the site to finish the job. | 2.3 | |
| Teams have to consult with technical support from a cable or connector manufacturer. | 2.3 | |
| Reports have to be reworked because they are incomplete. | 2.3 | |
| Teams have to wait for one of your lead techs to set up the tester for fiber. | 2.1 | |
| Tests from another job get into the report by mistake and have to be removed. | 1.8 | |
| Total Hours Per Month | 56.2 | |
