Fluke Premium Care – Gold
Using Your Benefits
As a Fluke Premium Care (FPC) - Gold member you will receive an activation email with your FPC ID number as soon as we process your order. The activation link in the email will take you to My.Fluke.com where you need to sign in or sign up.
Your My.Fluke.com account will display all Fluke products that you entered, allow you to create support tickets, coverage dates, and access other information.
If you have more than one person using the equipment covered, they can also create an account associating that account with your FPC ID number.
Setting up your My.Fluke.Com Account >
Accessing priority technical assistance >
Your My.Fluke Account
To create an account, visit My Products · Customer Self-Service (fluke.com) and sign-up by entering your email. If you have an account, you just need to sign-in with your email and password. After you sign in, your products will appear or you can add them.
Accessing Priority Technical Assistance
Should you require technical assistance simply click on the wrench icon to the right of the product you need help on. This will create a ticket for tech support team.
You can also call the Hotline number you received with your welcome materials. Have your FPC ID, model and serial number ready for verification.
The Fluke Premium Care provides technical support during normal business hours. Our worldwide technical assistance center, staffed by trained technicians, is based at our corporate headquarters near Seattle, Washington in the United States and in Eindhoven (Netherlands). There may be times that technicians are busy helping other end users. Please do not hang up the phone. Leave a voice mail message, including your name, country and a phone number where we can return the call.
