How to Request Fluke Premium Care Service
All requests for Premium Care service — including repair, calibration, loaner units, and accessory replacements — must go through our Technical Assistance Center. Fluke Premium Care Gold member service requests receive priority at all of our Authorized Service Centers.
Here are the ways you can contact Technical Assistance for help with your Fluke Networks products — please have your contact information, model and product serial numbers ready to verify coverage.
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By Phone
USA: 1-800-28FLUKE (1-800-283-5853)
UK/IRE: +44 20 79 42 07 25
Denmark: +45 70 20 25 49
Finland: +358 92 60 06 43
Luxembourg: +32 24 02 21 15
Norway: +47 23 37 24 12
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By Email
support@flukenetworks.com
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Online
Log into My Account on Fluke.com — click on the wrench icon to the right of the product on the list to submit a new support ticket.
Or click here to submit a service request form without logging into your account.
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Type of Service |
What to Expect |
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Repair |
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Technical Assistance will verify support coverage, repair needs, loaner availability, and shipping address.
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You will receive an RMA for your unit, an overnight loaner unit (if applicable), and shipping instructions.
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Your unit will be repaired on a priority basis at the Service Center.
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Annual Factory Calibration |
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Technical Assistance will verify support coverage, model and serial number(s), and shipping address.
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You will receive an RMA and shipping instructions. If you need a loaner unit during service, please schedule your appointment at least 6 weeks in advance of the required calibration date. If you do not need a loaner unit, shipping waybills do not require advance scheduling and can be sent immediately.
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Your unit will be calibrated on a priority basis (<5 days) through the Service Center. Expect 1-2 weeks total turnaround, including shipping to and from the Service Center.
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Replacement Accessory |
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Technical Assistance will verify support coverage, model and serial number(s), and shipping address. They will also isolate failure to the component, if possible.
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If a covered accessory that shipped with a kit is deemed defective or faulty, the accessory replacement will be ordered and shipped directly to you. In some cases, you may be asked to return the faulty/defective accessory prior to shipment of its replacement.
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